Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a poker site we cover? This page explains how to reach us and what kind of enquiries we're best placed to help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message personally and try to respond within a couple of business days, though it can take longer during busy periods.
When you write in, it helps to include:
- The name of the poker site or page your message relates to
- A clear summary of your question, correction or feedback
- Any links or screenshots that support what you're reporting, if relevant
What we can help with
Poker Online is an independent review and comparison site for real money poker rooms and apps. We're a good contact point for:
- Corrections to bonus terms, ratings, or factual details in our reviews
- Suggestions for poker sites or features we should look at covering
- General feedback on how we present our comparisons and rankings
- Questions about how we put our rankings together
What we can't help with
We don't operate any of the poker rooms listed on this site, so we're not able to assist with account logins, deposits, withdrawals, verification, or disputes on a specific platform. If you're having trouble with your account, balance, or a payment on a site such as Coinpoker, Bovada, Ignition, Americas Card Room, or any other operator we cover, contact that operator's own customer support team directly — they hold your account details and are the only ones who can act on them.
Similarly, we don't process bonuses, promotions or payments ourselves. Any offer shown on this site is run by the poker room itself, and its terms, wagering requirements and time limits are set and administered by that operator, not by us.
A note on how this site earns money
Poker Online may earn a commission when readers sign up to a poker site through links on this page. That relationship never decides how we score or rank a room — our ratings reflect our own research into traffic, game variety, banking options, and overall player experience. If you want to know more about how we reach our conclusions, our reviews explain the criteria behind each ranking.
Responsible gambling and eligibility
Real money poker involves financial risk, and no amount of skill removes the chance of losing money. If gambling has stopped being fun or is affecting your finances, relationships or wellbeing, free confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. You can also find further guidance, tools and state-specific resources on our responsible gambling page.
Online poker for real money is intended for adults only. Most regulated US states set the minimum age at 21, though a small number allow 18, so always check the rules that apply where you live before signing up anywhere. This site does not knowingly direct any content toward anyone under the legal age to gamble in their state.
Before you write in
If your question is about who we are or how we approach our reviews, our About Us page covers our background and editorial approach. For details on how this site handles your information or the terms of using it, see our Terms and Conditions. Checking these first often answers common questions faster than waiting for a reply.
We genuinely value hearing from readers, whether it's a correction, a tip, or just a comment on a review. There's no wrong reason to get in touch — just drop us a line and we'll get back to you.