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Need help extracting Pics & Video

Device Locked Status Code 0

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#1 SailorKJ

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Posted 13 February 2016 - 06:05 AM

Hello

I just returned from a trio to Cuba and as luck would have it my phone locked up the day I returned before I had time to back up my files! 

I am getting  XT907 on screen error

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 is locked. Status code: 0

 

I have already replace the phone and I am looking to pull the pics and videos from the device. It is an Android razr m about 3 years old. Not sure exactly what version of the software is running but I imagine it is the latest download for that model.

 

PLEASE HELP! 

 

Kenneth in SC

 



#2 spainter

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Posted 13 February 2016 - 06:12 AM

Do you get anything when you plug it into the computer via usb?  Does the computer see the phone at all?



#3 SailorKJ

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Posted 13 February 2016 - 07:17 AM

It does not. I get a ding like it sees it but it will not connect. 



#4 spainter

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Posted 13 February 2016 - 11:30 AM

It does not. I get a ding like it sees it but it will not connect. 

Make sure you have the latest moto usb drivers installed,  you are using a moto cable and you are using a 2.0 usb port on the computer not a hub.






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