I'm gonna say this and then I'm done with this forum...
You can have whatever opinion you want, but that doesn't make it a fact. So believe what you want to believe, because either people have simply chosen to not read, or can't read. Either way, I'm not going to waste any more of my time trying to talk to people on this forum who don't know how to read, or choose to not do it.
Not only did I break this down and ATTACH Motorola's Warranty, from their website (which you can get yourself by simply going there), I also reference the link Nanniepoo informed of that goes to a forum started and written by tucstwo, which goes into much, much greater detail than I did which REALLY clears this up if my post didn't.
Seeming as your response shows that you didn't read not only my post or Motorola's Warranty, but you didn't read tucstwo's either. Since you didn't bother reading any of the three, then your opinion is moot because you're basing your opinion not on fact, but on yours and your family members opinions. Your family memberrs are probably awesome employees, but obviously they, as well as you, have never read the warranty, because if they, or you, had, they wouldn't have the opinion they, or you, have.
And for folks that got hit with chargebacks, that's on them for not educating themselves and knowing not only what their rights are and what the warranty says, but also what their contract says, Where does the personal responsibility come in? Ya, Verizon is going to try and screw you out of every dime they can, it's just a fact of life. Thats why the consumer needs to take the personal responsibilty and inform themselves. So whereas I do feel bad for them, I also don't know the specifics and whether they fell within provisions in the warranty.
It is YOUR job as a consumer to not only know, but stand up for, YOUR rights; not someone else's job to know them and stand up for them. So if this bothers you, then file (and tell others to file) an FCC complaint. You'll generally get a response fairly quickly from Verizon.
don't make assumption on what i read or didn't and your best bet is to NOT put words into my mouth. This is part of your problem and why you got ban in the first place and then you have the nerve to setup another account to whine and complain. WHATEVER your comments are not even worth my time anymore besides the fact you've had maybe 10 posts and we are suppose to believe your comments are gospel. Come on i've been doing this stuff for a decade now and know whats up from the ins and out of it all.