156 replies to this topic

[Nanniepoo]

First off I'm a huge supporter of taking responsibility for your actions. You mess up your phone from modding, don't take it back for warranty, it's fraud.

Secondly...I must be reading this differently then everyone else, but in regards to people flaming yuck.fou, to me it sounds like he bought an already rooted phone without realizing it. If you bought a certified Moto refurb second hand, then yes you can have beef with Moto. If you bought it on ebay/craigslist/guy on the street, then no. If I buy a modded car and the engine blows up the next day I have no right to get yell at Ford/GM/etc. My issue should be with the person I bought it from.

Thirdly, @jmonroe you can cause permanent damage from rooting, so your argument is flawed. But the people who are already responding to you know more than I do, so I'll leave it at that. Except to say it doesn't matter at all what you think, it's written into your contract. You could argue all day that turning your phone sideways isn't permanent, but if you signed a contract that says doing so voids your warranty, you have no support for your argument.

[STiK]

Guess the legal question here would be does placing an su binary in /system/bin alter the hardware/software in any way? I personally know someone who was billed for replacing a device that was found to be altered when they went to refurbish the phone so yes it does happen.

[shizumie]

Ok hear ya go.

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This is a moto pdf on warranty. Hear is pic of page 5. Clearly states several places any software tampering voids warranty. Hear is says rooting voids warranty. If you cant see pic then just download pdf or go to

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And scroll down to pdf.



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[shizumie]

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Pic of pg 5

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[Nanniepoo]

Just a couple bullets from the VZW customer agreement:

Regarding the SIM card, and possibly the mysterious toolkit app: "By activating Service that uses a SIM (Subscriber Identity Module) card, you agree we own the intellectual property and software in the SIM card, that we may change the software or other data in the SIM card remotely and without notice, and we may utilize any capacity in the SIM card for administrative, network, business and/or commercial purposes."

From Moto's warranty page under exclusions: "Unauthorized Service or Modification. Defects or damage resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way, including but not limited to tampering with or altering the software, by someone other than Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding the foregoing, any Product which has had its bootloader unlocked, or whose operating system has been altered, including any failed attempts to unlock the bootloader or alter such operating system, is not covered by this warranty, regardless of whether such modifications are authorized, approved, or otherwise sanctioned by Motorola."

So, my understanding is rooting is indeed altering the operating system. It does not say if altered, but returned to stock, it is then covered. It says, basically, if it has been altered (past tense) at any time then the phone is not covered under warranty.

[Nanniepoo]

And the post was deleted....but jmonroe mentioned that rooting is not permanent, as we have our great safety nets like RSD and Matt's Utility. While most likely the software changes are not permanent (which is a moot point), root access allows us greater access to a lot of the hardware components, which can be permanently damaged. Overclocking and eFuse to throw out the obvious risks. So no matter where people's morals/ethics are...damaging your phone, whether or not you can return to stock, and attempting to get it replaced under warranty is fraud.

And, with all due respect, if someone thinks they're entitled to a new phone after screwing it up....Moto has been in the phone business for years. They factor in the number of expected warranty replacements/repairs into the cost of their phones so they can continue to make money. So each and every one of us that has bought a phone has thrown money into the pot for people who are bricking their phones, or causing other issues, to go get a new phone for free. And it's that fact (granted it is a small percentage of what we pay) that bugs me the most about this subject. Considering most of us don't even donate to the devs who's hard work we profit from, you're screwing them over even more by taking money out of their pockets to go get yourself a new phone (most likely because you were too lazy to read the OP).



*** "you" used in it's generic, all encompassing, er'rybody form and not targeted at any particular individual. That is all.

[eraursls84]

Yes, unfortunately spc_hicks09 (moderator) removed most of my posts because i bruised his ego.

Your posts were removed so no one reads that misinformation.

[Nanniepoo]

Yup. Totally agree with your most recent posts. There's also this thread that is well worded:

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_{But yeah you can't assume people will read between the lines at all. There's still people who can't figure out how to download a .crc file, when the answer was posted just a few posts prior. People don't read, let alone between the lines. I think that's why the posts were removed, as people would take what you were saying word for word and assume they could root, fry their processor, unroot (okay you wouldn't be able to turn the phone on haha) and take it back for warranty. Or root to flash .84, unroot, and take it in to VZW and say but I'm not currently rooted! It's still under warranty!! Then you also have the geniuses who will take other means to damage their phones so that VZW can't turn it on to tell it was rooted.}

[Aixelsyd]

if rooting doesn't void it tell that to the folks who have been hit with full retail charge backs after returning a device for a valid hardware warranty issue. On top of that why is it that VZW sales reps log a customers account for device rooting so no warranty claims can be processed on said device if you go into a store and they see it is rooted.

Edit: and before i have to hear it I have family who works for both companies and know the inside info not the garbage fine print they want us to read.

[eraursls84]

if rooting doesn't void it tell that to the folks who have been hit with full retail charge backs after returning a device for a valid hardware warranty issue. On top of that why is it that VZW sales reps log a customers account for device rooting so no warranty claims can be processed on said device if you go into a store and they see it is rooted.

I was scarred to root my Droid X almost two years ago because I read Verizons offical statement saying rooting voided the warranty, it took me three weeks before I rooted the X because of that.

[iDroidGuy]

Blah

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[iDroidGuy]

Taco

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[iDroidGuy]

Bell

It was in the wrong thread so I had to edit it lmfao

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